Shipping Policy

At SmartKidsStation.com, we strive to ensure that your orders are delivered promptly and safely. Please review our shipping policy for details on processing times, delivery options, and costs.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.
  • Order Confirmation: Once your order is placed, you’ll receive a confirmation email. When your order is shipped, you’ll receive a second email with tracking information.

2. Shipping Rates and Options

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days.
  • Shipping Costs: Shipping rates are calculated based on your location, the weight of your order, and the chosen delivery option. Exact rates will be displayed at checkout.
  • Free Shipping: We offer free standard shipping on orders over a certain value within India. Check the homepage or checkout page for current free shipping thresholds.

3. Delivery Locations

  • Domestic Shipping: We deliver to locations across India. Some remote areas may experience additional delivery time.
  • International Shipping: At this time, we do not offer shipping outside India.

4. Order Tracking

  • Once your order is shipped, you will receive an email with tracking details. Use this information to check your delivery status directly on the carrier’s website.

5. Delivery Delays

  • While we aim to deliver within the estimated timeframe, unexpected delays may occur due to factors beyond our control (e.g., weather, transportation strikes, or holiday season surges). We will keep you informed of any delays.

6. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, refused delivery, or unavailability, we will contact you to arrange reshipment. Additional shipping charges may apply for re-delivery.

7. Damaged or Lost Packages

  • Lost Packages: If your package has not arrived within the estimated delivery window, please contact us. We will work with the carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will assist in resolving the issue through a replacement or refund.

8. Contact Us

For questions about your order or shipping policy, please contact us:

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